The Challenge
One of our clients faced a challenge in monitoring their marketing executives and their customer interactions.
Earlier, after making customer calls, the marketing executives had to manually upload their call recordings to the server. This created additional work for the team and depended on employees completing the upload process correctly and on time.
For the management team, monitoring the calls and reviewing staff performance was also difficult. They needed a simple way to access and review marketing activities from anywhere.
The MENDIT Solution
MENDIT developed a customized automation solution to simplify the entire process.
Instead of requiring marketing executives to manually upload call recordings, our system automatically takes care of uploading the call recordings to the server.
The recordings are then linked with the respective customer information in the CRM, allowing management to access and review them whenever required.